The following is a list of available optional services for which there is an additional charge not included in the contract price.
A qualified resident hairdresser visits the home weekly. You are free to have a hairdresser of your choice to visit the Home or you may prefer to attend a hairdressing establishment.
We have a private chiropodist who will be delighted to attend to your chiropody needs at least once every eight weeks and more regularly as necessary.
NEWSPAPERS AND JOURNALS
We have a selection of daily newspapers delivered to the Home. If you would like a newspaper of your choice this can be arranged via the office.
EXTRA CHARGE ACTIVITIES
Most of our outings and excursions are paid for by the Residents Fund, for which we fundraise on a regular basis, however on occasion residents may need to pay for admission tickets and meals out with the Home.
Personal mail will be kept for you in the nurse’s office; you can collect it from there or ask a relative to collect it for you. Any mail that you require posted should be passed on to the office by 4pm. Anyone who has difficulty with reading can have their mail read to them in private. Your keyworker will also assist in writing letters if necessary.
Some residents have a telephone installed in their room and if you wish to avail yourself of this service please contact British Telecom. As the Home is very busy during the day with GP calls etc we would request that if possible you call after 5pm, although we appreciate that sometimes this is not always possible.
If you would like to keep in contact via e-mail this is also possible, the office staff can print off any letters or pictures and have them delivered to residents. Newsletters and minutes from meetings can also be sent out via e-mail, to keep families and friends updated, please ensure we have relevant contact details in order to be kept informed this way. You can use our contact form here
For your comfort and convenience the Home operates an open visiting policy and visitors are welcome at any time although they may wish to avoid meal times. You can see your visitors in any of the lounges or in the privacy of your own room, the choice is yours, and our catering staff will prepare refreshments at your request. Children are always welcome within the Home but must be supervised at all times by the accompanying adult to ensure both their safety and that of the residents.
Every month a church service is held in the Home. Chaplains of all denominations are welcome to visit the Home, to enable residents spiritual needs to be met.
Eucharistic Ministers offer communion to the Roman Catholic residents on a regular basis.
Should you intend going on holiday your named nurse will assist in your preparation. We would request that your relatives leave a contact name and telephone number when they go on holiday for use in the event of an emergency.
VALUABLES & MONEY
It is a requirement that accurate records of any valuables and money brought into the home are maintained and updated accordingly. As such it is your or your relative’s responsibility to inform staff of this. Whenever possible, residents are encouraged to take responsibility for personal valuables and small amounts of cash. A locked drawer can be provided for their safekeeping. It is recommended that larger amounts of money are deposited with the office. The Administrator has affected insurance cover to the sum of £500 per resident for personal effects but does not provide insurance cover for cash securities or money.
Our own experienced laundry staff will cater for your personal needs. Should any items require dry-cleaning; this will be your responsibility to arrange. It is a requirement that accurate records of all clothing brought into the home are maintained and updated accordingly. As such it is your or your relative’s responsibility to inform staff of any changes. To assist in identifying personal clothing it is requested that all items be named and recorded in our residents personal inventory.
The Care Home accepts without reservation the overwhelming evidence that smoking is a major cause of preventable illness and death, and that the adverse effects of smoking fall not only on those who themselves smoke but also on non-smokers who are exposed in their working and domestic environments to the smoke of others. Therefore the Home is no smoking. Visitors are requested not to smoke within the home.
A wide selection of alcoholic beverages is available upon request. Many residents enjoy occasional light refreshments within the Home, either in a social setting or in the privacy of their own room.